Refund Policy

Our Refund Policy

At Mark Honest, we strive to provide exceptional service and value to all our clients. We understand that circumstances may change, and we want to ensure a fair and transparent refund process.

This policy outlines the terms and conditions for requesting refunds for our services. Please read this policy carefully before making a purchase.

Eligibility for Refunds

Refund requests are considered on a case-by-case basis and are subject to the following conditions:

Refund requests must be made within 14 days of purchase or service commencement
Services must not have been substantially utilized or completed
Refunds are not available for services that have been fully delivered or completed
Custom or personalized services may not be eligible for refunds

Note: All refund requests are subject to review and approval by our management team.

Non-Refundable Services

The following services are generally non-refundable:

Completed consulting sessions
Custom strategy development work
Digital products that have been accessed or downloaded
Services that have been fully rendered
Set-up or implementation fees

Partial Refunds

In some cases, partial refunds may be granted under the following circumstances:

Services were partially completed but not to satisfaction
Technical issues prevented full service delivery
Exceptional circumstances beyond client's control

The amount of partial refunds will be determined based on the proportion of services rendered versus services paid for.

Refund Process

Our straightforward process for requesting and receiving refunds.

Submit Request

Review

We evaluate your request within 3 business days

Approval

We notify you of our decision

Processing

Refund is processed within 5-10 business days

Refund Policy FAQs

Common questions about our refund process.

How long does it take to receive my refund?

Once approved, refunds are processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your financial institution and may take additional time.

What payment methods are eligible for refunds?

Refunds are issued to the original payment method used for purchase. Credit card refunds typically appear within one billing cycle. For other payment methods, please allow additional time for processing.

What if I'm not satisfied with the service?

We strive for complete customer satisfaction. If you're not happy with our service, please contact us immediately. We'll work to address your concerns and find a solution, which may include a partial or full refund depending on the circumstances.

Are there any service cancellation fees?

Cancellation fees may apply for services that have already been partially rendered or for custom work that has been initiated. Any applicable fees will be clearly communicated before cancellation is processed.

Can I transfer my service to someone else?

In some cases, services may be transferable to another person or business with prior approval. Please contact us to discuss transfer options, which may be subject to administrative fees.